Once your item is shipped, the seller will provide a tracking number through KAS Luxury Auction’s platform. You can track your item directly from your account dashboard, which will show real-time updates on the shipping status until the item arrives at your address.
When shipping internationally, it is important to consider customs regulations, import duties, and taxes in the destination country. As a seller, you must ensure that the item complies with international shipping requirements. Buyers are responsible for any additional fees or taxes imposed by customs. Shipping details, including whether international shipping is available, are provided in each auction listing.
Once payment is confirmed, the seller has a specific time frame to ship the item depending on the buyer’s location . If you haven’t received your object within the expected delivery window, please first check the tracking information in your account. If the tracking shows no progress, you can reach out to the seller or contact our support team for assistance.
To place a bid, you need to create an account on KAS Luxury Auction. After logging in, find the item you’re interested in, and click “Place Bid.” Enter your bid amount, ensuring that it is higher than the current bid, and confirm. Once submitted, your bid is binding.
No, once a bid has been placed, it cannot be cancelled or retracted. Bidders are responsible for ensuring they want to purchase the item before submitting a bid. Bidding is a binding commitment to buy if you win the auction.
After winning an auction, you will receive a notification with payment instructions. You can complete the payment securely through the KAS Luxury Auction platform using accepted payment methods, such as credit/debit cards or bank transfers.
KAS Luxury Auction charges a buyer’s premium on winning bids and platform fees for sellers. The fees vary based on the value of the item and will be clearly indicated during the listing and checkout processes. You can check the detailed fee structure on our “Fees” page.
In the event of loss or damage during shipping, items that are insured through the seller’s chosen shipping method will be eligible for compensation. Both buyers and sellers are encouraged to insure high-value items to avoid any financial loss. If your item is lost or arrives damaged, contact our support team for assistance.
Yes, anyone who meets our seller requirements can list items for auction. To get started, you’ll need to create a seller account, provide the necessary information about your items (including authenticity certificates), and list your products following our guidelines.
Sellers can edit auction listings up until the point a bid has been placed. Once bidding starts, certain aspects of the listing (such as the reserve price and item description) cannot be changed. If you wish to cancel an auction, please contact our support team before any bids are placed.
